Responsible gaming is our core value
11vip believes online gaming should be purely for entertainment. We never encourage you to play beyond your means or put yourself at financial risk. Our goal is to build a platform where every player can enjoy gaming in a safe, secure, and controlled environment.
This page gives you everything you need to know about responsible gaming at 11vip — how to set your gaming limits, recognize the signs of gaming addiction, and get help when you need it.
Important: Gaming should always be fun and entertaining. If it starts causing problems in your life, seek help immediately.
Gaming safety by the numbers
Set Your Limits — Stay in Control
At 11vip, you have full control over your gaming limits. We offer a range of protective tools:
- Daily deposit limit: Set a maximum cap on how much BDT you can deposit per day.
- Weekly Spending Limit: Set a weekly spending cap to stay within your budget.
- Monthly budget: A monthly maximum to keep your overall spending in check.
- Betting limit: The limit on how much you can wager per game.
- Session Time Limit: Set a time limit to avoid playing non-stop.
Go to your settings panel and click on the "Responsible Gaming" option to easily customize these limits. Once set, exceeding them will not be possible.
Warning signs of gaming addiction
Losing track of time
Playing for hours on end and losing all track of time is a warning sign.
Exceeding your budget
Consistently spending more than your set budget is a sign that control is slipping.
Increased stress
Gaming is affecting your peace of mind or causing stress and anxiety.
Neglecting other responsibilities
Skipping work, studies, or family time to focus solely on gaming.
Chasing losses
The urge to keep playing and spending more to chase losses.
Hiding from others
Lying to or hiding your gaming habits from family and friends.
Self-Exclusion — Take a Complete Break
If you feel your gaming is becoming a problem, you can use the self-exclusion option to stop completely. It's a powerful tool that locks your account entirely.
- Timed Exclusion: Exclude yourself for any period from 1 week up to 5 years.
- Permanent Exclusion: You can permanently close your account at any time if you wish.
- Effective immediately: Exclusion takes effect immediately and you will not be able to access your account again.
- Safety guaranteed: You cannot reactivate your account before the time period has expired.
Self-exclusion is a voluntary step that only you can control. It takes effect immediately and is fully binding.
Help & Resources
We're here — always ready to help
If gaming is becoming a problem for you, you're not alone. 11vip has a dedicated specialist support team that can provide professional guidance. Reach out to us and we'll point you in the right direction.
- Email support: Email us anytime at [email protected]. We'll get back to you within 24 hours.
- Live chat: Get instant assistance via live chat on the website.
- External organizations: We partner with recognized gaming addiction organizations.
- Free consultation: Free referrals to professional counselors when needed.
Frequently Asked Questions (FAQ)
Log in to your account and go to "Settings" → "Responsible Gaming". There you can set daily, weekly, and monthly limits. Once a limit is set, it cannot be exceeded.
Self-exclusion takes effect immediately. Once activated, your account will be disabled right away and you will no longer be able to log in. You cannot reactivate it until the designated period has ended.
First, don't panic — this is a common problem and it can be resolved. Reach out to our support team; we can connect you with specialist counselors. As an immediate step, you can also use self-exclusion.
No, 11vip is strictly for individuals aged 18 and above only. We verify age at registration and immediately close any account belonging to a minor.
Yes, absolutely. Our limit-setting system is technically enforced and cannot be bypassed. Once a limit is set, the system will not allow you to exceed it. It is secure and reliable.
Yes, once the self-exclusion period you set has ended. However, if you opt for permanent exclusion, your account cannot be reopened — ever. That's the point — full control stays with you.
Build Healthy Gambling Habits
Responsible gaming isn't just about setting limits — it's a mindset. Here are some tips to help you build healthy gaming habits:
- Stick to a Schedule: Play at a set time each day and stop when it's done.
- Take regular breaks: Take a 10–15 minute break every hour.
- Spend time with family and friends: Don't make gaming the sole focus of your life.
- Pursue other hobbies: Sports, studying, arts — keep your activities varied.
- Monitor your mental health: Watch for stress, anxiety, or depression.
- Play for entertainment only: Play without expecting to win money.