Introduction & Our Commitment
Welcome to 11vip. This Privacy Policy explains what information we collect when you use our website, app, and services — why we collect it and how we keep it secure.
11vip believes your privacy is a fundamental right. We adhere to international data protection standards and never misuse your information. Our Privacy Policy gives you a clear picture of exactly where your data goes — and where it does not.
In Simple Terms: Your data is used solely to improve your experience. We do not sell, trade, or share it without your permission.
By using this platform, you agree to this Privacy Policy. We will notify you in advance via a website notice if any changes are made.
What Information We Collect
To deliver the best experience, 11vip collects certain necessary information. This data falls into two categories — what you provide directly, and what is collected automatically.
Information you provide directly:
- Full Name & Username
- Email Address & Mobile Number
- Date of Birth (for age verification)
- Identity Document Details (for KYC verification)
- Banking & mobile banking account details (for transactions)
- Residential Address
Automatically Collected Data:
- IP Address & Device Information
- Browser Type & Operating System
- Page Visit & Game Activity Logs
- Transaction History & Timestamps
- Cookies & Local Storage Data
We collect only the minimum data necessary to operate and secure our services — nothing more.
A brief overview of the data we collect is provided below:
| Data Type | Purpose of Collection | Required? |
|---|---|---|
| Name & Email | Account Creation & Identity Verification | Yes |
| Mobile Number | Security Checks & OTP | Yes |
| Date of Birth | Age Verification (18+) | Yes |
| Identity Document | KYC & Fraud Prevention | For Withdrawals |
| Payment Information | Deposits & Withdrawals | For Transactions |
| IP & Device | Security & Fraud Prevention | Automatic |
How Your Data Is Used
11vip uses collected data only for defined, legitimate purposes. No information is used beyond its stated purpose.
- Account Management: Registration, login, and identity verification.
- Financial Transactions: Maintaining records of deposits, withdrawals, and transactions.
- Security Verification: To prevent fraud, manipulation, and unauthorized access.
- Customer Support: Using your information as a reference to resolve issues quickly.
- Service Improvement: Analyzing your usage patterns to further improve your experience.
- Promotional Communications: Sending offers and bonus updates with your consent.
- Legal Obligations: Meeting the requirements of relevant authorities.
Please Note: You can unsubscribe from promotional emails or messages at any time. However, we are unable to opt you out of important service-related communications.
Cookies & Tracking Technologies
The 11vip website and app use cookies and similar technologies to enhance your experience. Cookies are small data files stored on your device.
Types of cookies we use:
- Essential Cookies: Essential for login sessions and security. These cannot be disabled.
- Functional Cookies: Helps remember your preferences and settings.
- Analytics Cookies: To analyze and improve website usage.
- Marketing Cookies: To show relevant ads and promotions (with your consent).
You can manage cookies through your browser settings. Note that disabling certain cookies may affect some site features.
Tips: Go to your browser's Settings → Privacy → Cookies to manage your cookie preferences.
Data Protection Measures
11vip follows the highest industry standards to protect your data. Our security measures are detailed below:
- SSL/TLS Encryption: All data transfers are secured with 256-bit SSL encryption.
- Data Encryption: Sensitive data stored on servers is kept in an encrypted state.
- Two-Factor Authentication (2FA): An extra layer of security for your account.
- Security Audits: Regular third-party security testing.
- Firewall & DDoS Protection: Server-level attack prevention.
- Restricted Access: Only authorized personnel may access user data.
Your Responsibilities: Keep your password strong and never share it. If you notice any suspicious activity, contact support immediately.
In the event of a data breach, we will notify affected users within the legally required timeframe.
How Long We Retain Your Data
11vip does not retain your data longer than necessary. Retention periods depend on the type of information and applicable legal requirements.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | For the duration of account activity | To Provide Our Services |
| Transaction Records | 5 Years | Financial Regulatory Compliance |
| KYC Documents | 5 years after account closure | Regulatory Requirements |
| Game Logs | 1 Year | Dispute Resolution & Security |
| Cookie Data | 30 Days to 1 Year | By Cookie Type |
| Support Conversations | 2 Years | Quality Control & Training |
After the retention period, data is securely deleted or anonymized.
Your Data Rights
As an 11vip user, you have important rights over your own data. We respect those rights and are here to help you exercise them.
Your Privacy Rights
Right to Access
You can ask us at any time what data we hold on you and why. We will respond with full details within 30 days.
Right to Rectification
If any of your information is inaccurate, you can request a correction — through Account Settings or by contacting support.
Right to Erasure
Under certain conditions, you may request that your data be deleted. However, some data may need to be retained due to legal obligations.
Right to Restrict Processing
In certain cases, you may request that we limit how we use your data — particularly during verification or when a dispute is in progress.
Right to Data Portability
You may request a copy of your data in a portable format. This gives you full control over your own information.
Right to Object
You may object to marketing communications or certain types of data processing, and we will honor your request.
To exercise your rights: Contact our support team. We will respond to your request within 30 days.
Minors' Privacy
11vip strictly does not collect data from anyone under the age of 18. Our services are for adults only.
- Date of birth is verified at the time of registration.
- If we become aware that data has been collected from a minor, it will be deleted immediately.
- If you suspect a minor is using our platform, please notify our support team immediately.
We take age verification seriously to ensure responsible gaming. To learn more, visit our Responsible Gaming page.
Contact & Complaints
For any questions, requests, or complaints regarding our Privacy Policy, please reach out to our Data Protection team.
- Email: [email protected]
- Website: https://11vip.vu
- Response Time: Within 30 Business Days
We take your concerns seriously and work to resolve them promptly. If this Privacy Policy is updated, we will post a notice on the website in advance.
Note: This Privacy Policy was last updated in January 2026. 11vip reserves the right to update this policy at any time.
Why Trust 11vip With Your Privacy
We back our commitment to your privacy with action, not just words. Here are the six pillars of our promise.
Military-Grade Encryption
All your data is protected with 256-bit AES encryption — the same technology used by the world's leading banks.
We Never Sell Your Data
11vip never sells or trades your personal data to third parties — this is an absolute, non-negotiable policy.
Full Transparency
Request a full breakdown of how your data is being used at any time. We have nothing to hide.
Quick Response
We respond to all privacy-related requests within 30 business days. Your time matters to us.
Regular Security Audits
Independent security experts regularly audit our systems to ensure your data remains protected at all times.
In Your Control
Manage your information directly from Account Settings — what gets shared and what doesn't is entirely up to you.